Please try to restore your purchases by opening the app and tapping on the cog-wheel icon in the top right corner, then Restore Purchases at the bottom of the screen. You may be prompted to log in with your Apple ID - please make sure it is the same one you used to make your purchase.
Please try to unlock your purchases by opening the app and tapping on the cog-wheel icon in the top right corner to access Settings, then tap Restore Purchases. You may be prompted to log in with your Apple ID - please make sure it is the same one you used to make your purchase.
First, please try restarting the app:
To refresh, do the following:
Subscribers get instant access to each new issue we release on both the iPad and iPhone, as well as free access to select special issues we release while your account is active. You'll retain access to these issues even if your subscription expires. And, as an added bonus, subscriptions save you money off the single copy price - sign up under our yearly option for the best deal!
Please note, a subscription does not include free access to any issues purchased before you signed up.
If you'd like to check if a free trial is currently being offered, please open the app and tap the subscriptions button in the bottom right corner. If the publisher is currently offering a free trial, you will see a Free Trial Subscription button appear in the pop-up screen. Tap it and the app will inform you how long the free trial will last, as well as the price and length of the paid subscription that will begin at the end of the trial.
If the publisher offers print subscription integration in the app, you will see a 'Subscriptions' button on the bottom right of the screen. Then, click the 'Log-in' button and fill out the information to unlock the issues associated with your print subscription. In addition to that you may also use “Unlock My Purchases” button under settings to unlock and previous in-app purchases (including auto renewing subscriptions) you may have purchased from the Apple iTunes Store.
Please note: you should unlock a print subscription issues prior to unlocking any in-app purchases.
First, please double-check that the app is actually frozen. Sometimes issue content can be rather large, and take a considerable time to download over slower Internet connections. If you are positive that the app is frozen, please follow these steps to restart the app:
You can download any content. To add a piece of content to your Saved section, tap the star and it will fill in white, indicating that it has been saved to the device. You can save entire libraries of content or individual articles.
To remove an issue, navigate to the Saved view where you can see all of your saved content. Tap the checkmark on the content, and it will be removed from your device.
As a subscriber, you'll have access to sharing content. Tap the scissors icon at the bottom of the screen. Then, using a simple two-finger tap, actual images of the content itself are “clipped” and can be sent directly to Facebook, Twitter, Tumblr, or Pinterest, or via email or saved to your photo roll.
We have replaced the table of contents with a simpler navigation menu. Once you tap into a magazine, all of the articles are just one click away. Scroll down through the issue and tap on an article.
Once you tap into a magazine, you can scroll through all of its articles. To read an article just tap on it to open it up. From the article level, you can swipe left or right to move forward or backward through the magazine. Or, you can tap the top left back arrow to return to the article selector.
First, please be sure that your iPhone/iPad has a strong and stable internet connection so that it can receive the latest content. If the issues still aren't showing up, then it's likely that the publishers have not made the content available for download yet. Please check back in the app in a day or two, as it will likely be made available by then.
We've added the following gestures within the web browser in the reader:
No, Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. We don't have the ability to look at your purchase history or credit your account. We would recommend reaching out to Apple for assistance. iTunes customer service can be reached by phone by calling: 1-800-MY-APPLE (1-800-69-27753).
If you are a print or digital Hearst magazine subscriber, we would recommend reaching out to hstdigital@cdsfulfillment.com. They will be able to assist you with any problems or questions that you may have regarding your account.
To check if the iPad/iPhone edition is included as part of your current print subscription, follow these steps: