After I updated the app, all my back issues are missing. Where can I access issues before November 2012?
PDF versions of the January 2012 – October 2012 issues are available for free in this app by tapping “Back Issues.” Interactive versions of the October 2010 – October 2012 issues are also available for free in a separate app. Search the App Store for “Esquire Archives” to download these interactive back issues for free.

I deleted an issue(s) by accident. How do I restore my magazines? If I delete an issue that has already been paid for, do I have to pay for it again in order to download it?
Any issues can be re-downloaded from the Store by pressing the “Download” icon under that specific issue and following the prompts. If the “Buy 4.99” button appears, please make sure that the app recognizes your subscription or your previous purchases: tap My Account, then Restore Subscription/Purchases,and tap on the Restore button. Login with the Apple ID you used to originally purchase the issue or subscription.

How do I purchase and download an issue?
Select the issue that you would like to purchase from the Store screen within the app. Once the purchase has been made, the download button will change to a read button. You will be able to read the issue as it downloads. Go to the Library screen to check issue download progress.

What happens if I queue multiple downloads, say five issues at once?
All of the requested issues will be visible in the Library. Please note, only one issue can download at a time. After the issue in progress has finished downloading, tap the blue refresh button on the next issue’s cover to begin its download.

The issues are taking a while to download. Is there any way I can speed this up?
Make sure you have a strong WiFi connection. The issues will not download over a 3G connection. If there are other devices currently on your WiFi connection, consider disabling them temporarily until the issues are downloaded. Check to see if there are any other downloads in process on your iPad. If there are, wait until they have completed before downloading the issue.

How do I delete and reinstall the app?
From the Newsstand, tap and hold down the Esquire app icon until it starts to shake. Tap the black “X” in the top left corner, and then tap “Delete” in the notification box. Return to the Apple App Store and reinstall the Esquire Magazine app. If you have already purchased issues, you can re-install them for free: tap “My Account,” tap Restore Magazines, and tap on the Restore button. Then redownload previously purchased issues.

Can I transfer my subscription to a different account?
Unfortunately, there is not a way to transfer the subscription. If you purchased the subscription using one Apple ID, then it is registered to that Apple ID only, and you will need to be logged into iTunes under that account to download the issues downloaded under that subscription.

How do I renew my subscription to the interactive edition of the magazine? How do I cancel it?
Your subscription will auto-renew unless you turn this function off 24 hours before the subscription runs out. You can turn off auto-renewal at any time from your iTunes account settings. To end your subscription, go to the Settings app on your iPad, tap the Store button in the left column, and then your Apple ID email address to login to your account summary. Tap the area labeled “Manage App Subscriptions,” and switch the Auto-Renew button from ON to OFF.

By doing this, your subscription will no longer auto-renew and you won’t be charged again. Please note that iTunes does not offer refunds for subscriptions.

I am a print subscriber. Can I access the Esquire Magazine iPad app for free? A print subscription does not include free access to the iPad issues. The app consists of a free library in which you can subscribe to the magazine, or buy and manage individual issues. There are, however, a number of back issues of the iPad edition available free for download.

Can I convert my print subscription to a digital subscription?
Please contact our print customer service center with your transfer request. You can find them for all of our magazines here: https://subscribe.hearstmags.com/

How do I get free issues of the magazine?
The January 2012 – October 2012 issues of the Esquire iPad app are available for free. You can download them in this app, under “Back Issues.” Interactive October 2010 – October 2012 issues are also available for free in a separate Esquire Archives app, available in the App Store.

Is this app different from the Zinio edition?
Yes. Zinio is a company that produces digital replicas of Esquire and other magazines. The Zinio version of Esquire does not contain any of the additional enhanced, exclusive, or interactive features that are in the iPad app. It is possible to subscribe to the Zinio version of the monthly issues, but that will not give you access to the iPad app issues.

I emailed Apple for a refund, and they redirected me to Hearst. What do I do now?
Send us an E-mail at digitalapps@hearst.com. In your E-mail, please include your iTunes receipt, a summary of the problem, as well as your full name and address. We will let you know if you qualify for a refund. Refunds are processed once per month.

What do I do if I am experiencing a problem that isn’t mentioned here?
Send us an E-mail at digitalapps@hearst.com. In your E-mail, please give us as many details as possible, and be sure to answer the following questions:

• Are you using an iPad 1, iPad 2, or a new iPad?
• What version of the app are you using?
• What version of iOS are you using? (You can find out by going to Settings on your iPad and selecting the General option.)
• Did you have any apps running in the background when you first encountered the problem? If so, which ones? (To find out, tap the circular “Home” button twice quickly to reveal your running apps in the tray at the bottom of the screen.)